Posted on Feb 24, 2016 by admin
1. I just want to say, you and Joni have made this process absolutely painless. Yes, the paperwork was daunting but Joni went out of her way to help us through the maze of papers. She was extremely responsive and you could hear the smile in her communication whether it was via email or phone conversation. It’s so rare to find that level of customer service in today’s world.
And You are amazing also! It has been our pleasure to work with such a professional, knowledgeable and competent individual as yourself. You were extremely patient from the beginning with Joe’s myriad of detailed questions. You never made us feel like we were bothering you and no question was “stupid”. Your honesty, integrity and transparency are refreshing and we trust doing business with you. I especially appreciated the updates along the way so we weren’t left wondering how things were going. We will certainly call you again for our mortgage needs.